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Shipping

Dily Hill ships Australia-wide and internationally.
We commit to processing orders each business day, and dispatch within 3 business days. You will receive an email notifying you of dispatch and your tracking number.

We deliver our products using Australia Post. Shipping costs are charged at a flat rate of $8.00AUD Australia wide and will be added to the order total before checkout.
International shipping is charged at a flat rate of $25.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia and approximately 10 days internationally.

 

Shipping FAQ

How will my order be shipped? All our products are packaged safely and are shipped via Australia post. You will be provided with a tracking number via email once your order has been dispatched.

How do I know my order has been shipped? We will email you a shipping confirmation email containing what you ordered, delivery address as well as the tracking number and a link to the carrier's site.

What happens if my item gets lost in the mail? Contact Australia Post and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an inquiry from our end. Please contact us if you have any queries on this.

What happens if I receive an incorrect item? If we have included an incorrect item with your order, please contact us at sales@dilyhill.com.au within 7 days of receiving your order and we will arrange for the correct item to be delivered. We’ll also arrange or reimburse for return postage of the incorrect item.